Debit cards

* Clients can change transaction limits in the Internet Bank or by submitting a request to the nearest customer service unit of Artea Bank AB.

** If you need a larger amount, repeat the transaction, but the total amount of transactions cannot exceed the daily limit set for the payment card.

Limits for the contactless Debit Mastercard for Youth payment card (online and in-store purchases) and cash withdrawals at ATMs:

• daily limit – EUR 100;
• monthly limit – EUR 500;
• maximum daily cash withdrawal limit – EUR 500.

The daily and monthly card limits can be changed by the parents or by the youth themselves upon reaching the age of 14 with parental consent. This can be done by visiting a customer service branch (service fee: EUR 6). The maximum daily cash withdrawal limit cannot be changed until the age of 18.

You can find more information about limits and other conditions here.

Prevention of illegal settlements in a foreign country
 

What should I do if I lost my payment card?

If you lose your payment card, you can block it by:

• using internet bank;
• 24-hour telephone call +370 610 44447 24 hours round. An application regarding the confirmation of blocking of the lost card should be submitted to any outlet of Artea Bank within 7 business days.

The card is blocked for free.

How to use a payment card safely?

 Sign in the space provided immediately after receiving a new payment card.

• Keep a watch on your payment card like any other personal identification document or cash.
• Do not show or disclose the details of your payment card on the phone or Internet to individuals whose reliability is doubtful.
• Use combinations unknown and unpredictable to other people for your passwords which are necessary when providing information on the phone.
• Make sure that the payment card has been returned to you after each payment.
• Check the monthly statements of your payment card on a regular basis.
• Should you notice any suspicious operations, inform the bank immediately.
• Never disclose your payment card’s PIN code to anybody; do not write down your PIN code where other persons can see it.  Destroy the envelope after memorising your PIN code.
• Check a payment amount before signing on the payment receipt or entering your PIN code.
• In case the payment card went missing or you suspect that other people might know your PIN code or took control over your card, immediately notify the bank thereof and block your payment card. 

Relevant services:

• Secure on-line payment is an international Mastercard® SecureCode™, kuri padeda apsaugoti kortelę nuo neteisėto panaudojimo atsiskaitymams internetu. security instrument that helps protect your card from unauthorized use for on-line payments. The service can be ordered on internet bank or mobile app.
• Security programme serves for additional card protection and compensation of the client's losses if the client lost his payment card or the card was stolen from from him and / or illegally used. The Security programme shall apply to a particular card which the Security programme has been ordered to.

If your card has been sent to you by post, do two main steps before using it – activate the received card and memorise the PIN code:

1. The card must be activated within three months as of its ordering date. Log in to your Internet Bank, select “Cards” from the “Accounts and Cards” menu and then click “Activate”. That is when we show you the PIN code;
2. We will show you the PIN code only once, so be ready to memorise it. If you do not remember the code, we will not be able to show it again and you will have to re-order the card.

Please note that standard limits are set for card transactions: you can see them upon clicking on the following link: Payment card fees – Artea Bank.

You can reduce or increase transaction limits quickly and free of charge in the Internet Bank, in the app, by submitting a request at the nearest customer service point of Artea Bank or calling +370 610 44447.

We recommend setting limits for card transactions according to your real needs – similar to the usual amount of expenditure over the same period and planned purchases.

Transaction limits in line with payment habits can help you protect your money from scam, they complement other preventive measures taken by the bank.

More information on safe use of payment cards and other banking services can be found at Payment cards for private customers “Payment card security”, How to avoid scam.