If an insured event occurs
You can fill out a report form about an injury sustained in an accident or a diagnosed critical illness on the insurance self-service portal.
If you are unable to log in to the self-service portal or encounter any problems while filling out the form, please call the general number +370 610 44447 and we will provide you with all the necessary information.
For information on how to report the death of an insured person or policyholder, we recommend that you first contact our customer service managers.
Documents can also be submitted in person at one of the following customer service units. Advance registration by phone is required, please call +370 610 44447.
Upon receipt of all documents necessary for the investigation of the incident, in accordance with the requirements of the Law on Insurance of the Republic of Lithuania, we must make a decision on the assessment of the incident and, if the incident is recognised as an insured event, pay the insurance claim within 30 days of receipt of all necessary documents. However, if possible, we will endeavour to do so as quickly as possible, even before the deadline set by law.
- Fill out the report in the insurance self-service portal or sign the accident report with a qualified signature and send it to [email protected].
- Available medical documents from healthcare institution(s) with a confirmed diagnosis, case history, description of tests and prescribed treatment, descriptions of radiological examinations, etc.
- In the event of injury or serious injury (disability, major trauma) due to an accident – a document confirming disability or loss of working capacity, if such a document has been issued to the insured person.
- A document confirming the identity of the person claiming the benefit.
- A document from the pre-trial investigation authorities (police) regarding the circumstances and causes of the incident, if a pre-trial investigation was initiated in relation to the incident.
- A document confirming the appointment of the beneficiary, if it was issued separately.
- An accident at work report, if such a report was drawn up.
- At the insurer’s request – a copy of the certificate of incapacity for work.
- At the insurer’s request – the insurance policy (copy thereof) and amendments and additions to the insurance contract formalised in the manner specified by the insurer.
- The insurer has the right to request other documents related to the circumstances of the event, its consequences, the insurance benefit, and the determination of the right to the benefit.
- Fill out the report in the insurance self-service portal or sign the accident report with a qualified signature and send it to [email protected].
- In the event of the death of the insured person or the death of the insured person due to an accident
- Available medical documents from healthcare institution(s) with a confirmed diagnosis, case history, description of tests and prescribed treatment, descriptions of radiological examinations, etc.
- A document confirming disability or loss of working capacity, if such a document has been issued to the insured person when applying for total disability.
- A document confirming the identity of the person claiming the benefit.
- A document confirming the appointment of the beneficiary, if it was issued separately.
- At the insurer’s request – the insurance policy (copy thereof) and amendments and additions to the insurance contract formalised in the manner specified by the insurer.
- The insurer has the right to request other documents related to the circumstances of the event, its consequences, the insurance benefit, and the determination of the right to the benefit.
- Submit a filled out report of death;
- The insured person’s death certificate (or a notarised copy thereof);
- A document from the pre-trial investigation authorities (police) regarding the circumstances and causes of the incident, if a pre-trial investigation was initiated in relation to the incident;
- Certificates from healthcare institution(s) and detailed documents from the medical institution with the diagnosis of the illness that caused the insured person’s death, case history, tests, and description of the treatment prescribed;
- A document confirming the identity of the person claiming the benefit;
- A document confirming the appointment of the beneficiary, if it was issued separately;
- Certificate of inheritance, if the insurance benefit is claimed by legal heirs;
- An accident at work report, if such a report was drawn up;
- At the insurer’s request – the insurance policy (copy thereof) and amendments and additions to the insurance contract formalised in the manner specified by the insurer;
- The insurer has the right to request other documents related to the circumstances of the event, its consequences, the insurance benefit, and the determination of the right to the benefit.