Ensuring higher engagement

Ensuring higher engagement

We seek to provide convenient, affordable and understandable services to our entire client base, regardless of their place of residence or digital literacy, and to encourage employees to play an active role in shaping organisational culture. To promote a higher level of engagement, we have identified two priority areas in our ESG strategy – development of the accessibility of services and engaged employees.

Improving service accessibility

Vision

To be a bank that provides convenient, affordable and accessible services to our entire customer base.

Objectives

Contributing to the creation of an ecosystem for small business development

Creating specialised banking products

Ensuring service channel accessibility on a national scale

Initiatives

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Plan A

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Development of products with European Union instruments administered by Invega

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Financing of modernisation projects

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National research on financial needs and skills

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Strategy for branch activation

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Client advisory services

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Improving customer experience

Affordable and clean energy
Decent work and economic growth
Industry, innovation and infrastructure
Sustainable cities and communities

Engaged employees

Vision

To be a bank whose culture is actively shaped by all employees.

Objectives

Strengthen the active and diverse involvement of employees in shaping the Bank’s culture

Ensuring opportunities for continuous development

Fostering a comprehensive environment for employee well-being

Initiatives

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New staff onboarding programme 

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Community action initiatives

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Engagement in strategic initiatives

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Ensuring equal pay

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Employee professional training programmes

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Developing a culture of knowledge sharing

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Mentoring programme

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Mental and physical well-being

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Tracking staff motivation

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Whistleblowing mechanisms and ethical issues

Good health and well-being
Quality education
Gender equality
Decent work and economic growth