Ensuring higher engagement
Ensuring higher engagement
- Improving service accessibility
- Engaged employees
We seek to provide convenient, affordable and understandable services to our entire client base, regardless of their place of residence or digital literacy, and to encourage employees to play an active role in shaping organisational culture. To promote a higher level of engagement, we have identified two priority areas in our ESG strategy – development of the accessibility of services and engaged employees.
Improving service accessibility
Vision
To be a bank that provides convenient, affordable and accessible services to our entire customer base.
Objectives
Contributing to the creation of an ecosystem for small business development
Creating specialised banking products
Ensuring service channel accessibility on a national scale
Initiatives
Plan A
Development of products with European Union instruments administered by Invega
Financing of modernisation projects
National research on financial needs and skills
Strategy for branch activation
Client advisory services
Improving customer experience
Engaged employees
Vision
To be a bank whose culture is actively shaped by all employees.
Objectives
Strengthen the active and diverse involvement of employees in shaping the Bank’s culture
Ensuring opportunities for continuous development
Fostering a comprehensive environment for employee well-being
Initiatives
New staff onboarding programme
Community action initiatives
Engagement in strategic initiatives
Ensuring equal pay
Employee professional training programmes
Developing a culture of knowledge sharing
Mentoring programme
Mental and physical well-being
Tracking staff motivation
Whistleblowing mechanisms and ethical issues