Growing in a more responsible way
- Responsible business and transparency
- Reliable services
We seek to act responsibly and ethically at all levels of the organisation and address data security and privacy issues by engaging, educating and empowering employees, partners and clients. So that we can grow more responsibly, our ESG strategy identifies two priority areas – responsible business and transparency, and reliable services.
Responsible business and transparency
Vision
To be a bank that is led by responsible and ethical governance principles on all levels of operation.
Objectives
| Improving compliance and risk management culture and practices | Encouraging fully responsible behaviour by employees | Developing responsible and sustainable lending practices |
Initiatives
Operational risk management
Climate and environmental risk management
Prevention of money laundering
Code of Ethics
Responsible practices training
Whistleblowing mechanisms
Prevention of corruption and conflicts of interest
Developing lending practices
Assessment of high-risk projects
Loan restructuring
ESG Risk Assessment Initiative Plan
Reliable services
Vision
To be a bank that solves data security and customer privacy questions by engaging, educating and empowering employees, partners and clients.
Objectives
| Strengthening IT system and data infrastructure stability and reliability | Empowering teams and developing security-related competences | Educating clients on digital security issues |
Initiatives
IT infrastructure and systems development
Implementation of cyber security measures
Business continuity plan
Changes in organisational structure
Staff competence development
Process improvement
IT Incident Management Procedure
Content projects and the provision of information to clients
Educational campaigns