FAQ about insurance

Artea Life Insurance branches:

• Konstitucijos pr. 14A, 09308 Vilnius
• Karaliaus Mindaugo pr. 35, 44307 Kaunas
• Taikos pr. 66, 93226 Klaipėda

Working hours: I–IV 8 a.m. to 4.45 p.m.; V 8 a.m. to 3.30 p.m.

For your convenience, we recommend that you make an appointment in advance before visiting our customer service unit. You can do this by calling +370 610 44447, contacting us by e-mail at [email protected] or filling out this form and we will contact you.

An insurance contract is concluded for a lengthy period, during which many circumstances may change, therefore Artea Life Insurance ensures the possibility to flexibly modify the terms and conditions of the existing insurance contract.

If you wish to change your insurance terms and conditions, we recommend that you contact our customer service managers by phone at +370 610 44447.

If the insurer agrees, the change will be made and an annex to the insurance contract will be prepared based on the policyholder’s request. Please bring a valid identity document with you to the consultation.

Depending on the specific request, Artea Life Insurance has the right to request additional information or refuse to comply with requests.

Please let us know if your personal or contact details change, so that you can be sure that you always receive the latest information.

You can update your contact details using the self-service portal.

If you are unable to log in to the self-service portal, we recommend that you contact our customer service managers by phone at +370 610 44447 and register for a consultation.

To receive insurance benefits upon expiry of the insurance contract, you can submit a claim by logging in to the insurance self-service portal. You can submit your claim 2 months before the end of your contract. If you are filling out the claim in the self-service system, you will only need to specify the number of the account to which you want to transfer the funds.

If you are unable to log in to the self-service portal or encounter any problems, please contact us by phone at +370 610 44447.

You can also apply for the benefit at one of the Artea Bankas customer service units, where insurance advice is provided. Please register for your visit in advance by phone at +370 610 44447. When visiting the unit, please bring a document confirming the identity of the person claiming the benefit.

To receive the insurance benefit, you will also need to fill out:

• a claim in the form specified by the insurer, indicating the account of the beneficiary to which the payment is to be made;
• the Know Your Client Form of the person claiming the benefit;
• the insurer will inform you if any other documents are required to formalise the insurance period and pay the insurance benefit.

Once we have received all the necessary documents, we will pay out the insurance benefit in accordance with the insurance terms and conditions within 7 working days, and we will endeavour to do so sooner if possible.

• E-invoice – you will receive it directly to your bank account and will be able to choose the payment method (automatic or payment by wire transfer from your account). Fill out the Request for e-invoices, sign it with a qualified electronic signature, and send it to [email protected]. Contact your bank and submit the request at a branch or via the bank’s e-banking system.
• You can pay your insurance premium quickly and conveniently by logging into the insurance self-service portal. You can find it at www.artea.lt → Login → Insurance self-service portal. Payment services are provided by Neopay.
• By wire transfer using the bank’s e-banking services or by visiting a bank branch.

For more information, please click here.

You can fill out a report form about an injury sustained in an accident or a diagnosed critical illness on the insurance self-service portal.

If you are unable to log in to the self-service portal or encounter any problems while filling out the form, please call the general number +370 610 44447 and we will provide you with all the necessary information.

For information on how to report the death of an insured person or policyholder, we recommend that you first contact our customer service managers.

Documents can also be submitted in person at one of the following customer service units:

• Konstitucijos pr. 14A, 09308 Vilnius
• Karaliaus Mindaugo pr. 35, 44307 Kaunas
• Taikos pr. 66, 93226 Klaipėda

 Advance registration by phone is required, please call +370 610 44447.

Upon receipt of all documents necessary for the investigation of the incident, in accordance with the requirements of the Law on Insurance of the Republic of Lithuania, we must make a decision on the assessment of the incident and, if the incident is recognised as an insured event, pay the insurance claim within 30 days of receipt of all necessary documents. However, if possible, we will endeavour to do so as quickly as possible, even before the deadline set by law.

For more information, please click here.

In case of injury or serious injury caused by an accident:

• fill out the Report Form in the self-service portal or submit an accident report form;
• available medical documents from healthcare institution(s) with a confirmed diagnosis, case history, description of tests and prescribed treatment, descriptions of radiological examinations, etc.;
• in the event of serious injury due to an accident – a document confirming disability or loss of working capacity, if such a document has been issued to the insured person;
• a document confirming the identity of the person claiming the benefit;
• the incident report drawn up by the police, the interrogation report, the court decision, if such a report was drawn up or if proceedings were brought in respect of the incident;
• a document confirming the appointment of the beneficiary, if it was issued separately;
• an accident at work report, if such a report was drawn up;
• at the insurer’s request – a copy of the certificate of incapacity for work;
• at the insurer’s request – the insurance policy (copy thereof) and amendments and additions to the insurance contract formalised in the manner specified by the insurer;
• the insurer has the right to request other documents related to the circumstances of the event, its consequences, the insurance benefit, and the determination of the right to the benefit.

In case of critical illness:

• fill out the Report Form in the self-service portal or submit a report form of the diagnosed disease;
• available medical documents from healthcare institution(s) with a confirmed diagnosis, case history, description of tests and prescribed treatment, descriptions of radiological examinations, etc.;
• a document confirming disability or loss of working capacity, if such a document has been issued to the insured person when applying for total disability;
• a document confirming the identity of the person claiming the benefit;
• a document confirming the appointment of the beneficiary, if it was issued separately;
• at the insurer’s request – the insurance policy (copy thereof) and amendments and additions to the insurance contract formalised in the manner specified by the insurer;
• the insurer has the right to request other documents related to the circumstances of the event, its consequences, the insurance benefit, and the determination of the right to the benefit.

In the event of the death of the insured person or the death of the insured person due to an accident:

• a filled out report of death;
• the insured person’s death certificate (or a notarised copy thereof);
• the incident report drawn up by the police, the interrogation report, the court decision, if such a report was drawn up or if proceedings were brought in respect of the incident;
• certificates from healthcare institution(s) and detailed documents from the medical institution with the diagnosis of the illness that caused the insured person’s death, case history, tests, and description of the treatment prescribed;
• a document confirming the identity of the person claiming the benefit;
• a document confirming the appointment of the beneficiary, if it was issued separately;
• certificate of inheritance, if the insurance benefit is claimed by legal heirs;
• an accident at work report, if such a report was drawn up;
• at the insurer’s request – the insurance policy (copy thereof) and amendments and additions to the insurance contract formalised in the manner specified by the insurer;
• the insurer has the right to request other documents related to the circumstances of the event, its consequences, the insurance benefit, and the determination of the right to the benefit.

To receive insurance benefits under the insurance contract, please submit the following to the insurance company:

• the necessary documents, depending on the insurance claim;
• information about the circumstances and consequences of the event necessary to determine the amount of insurance compensation.

If it is impossible to determine whether the event is covered by the insurance and/or determine the consequences of the event based on the documents provided, the insurance company may request additional documents or information.

Terms and conditions for payment of insurance benefits:

• the insurance benefit will be paid no later than within 30 days from the date of receipt of all information relevant to the determination of the insured event, its circumstances and consequences, and the amount of the insurance benefit.
• Life insurance, accident, critical illness, and other benefits are exempt from taxation.

If you have any questions regarding the payment of insurance benefits, please call +370 610 44447 or write to [email protected].

If you need a statement of payments received from Artea Life Insurance, please request it by phone at +370 610 44447 or by e-mail at [email protected]. You will be able to collect this statement in a convenient and pre-arranged manner. 

The statement is issued free of charge.

Information for policyholders

1. The law regulating personal income tax and tax relief is the Law on Personal Income Tax of the Republic of Lithuania (LPIT).

2. Personal income tax rates

Personal income tax rates (Article 6 of the LPIT):

• until 30 June 2006, personal income tax rates were 15% and 33%;
• from 1 July 2006 to 31 December 2007, personal income tax rates were 15% and 27%;
• after 1 January 2008, personal income tax rates were 15% and 24%;
• after 1 January 2009, personal income tax rate was 15%;
• after 1 January 2019, personal income tax rates were 15%, 20% and 27%;
• as of 1 January 2020, personal income tax rates are 15%, 20% and 32%.

3. Expenses incurred by the individual are deducted from income.

Residents may reclaim personal income tax for the following expenses incurred during the tax period (Article 21(1) of the LPIT):

• life insurance premiums (effective until 31/12/2034; only for life insurance contracts concluded on or before 31/12/2024);
• voluntary pension contributions to pension funds established in the Republic of Lithuania (effective until 31/12/2034; only for pension contracts concluded on or before 31/12/2024);
• interest on loans for the construction or purchase of a home and interest on finance leases (leasing) for residential property (only for mortgage loan/home leasing agreements concluded on or before 31/12/2008);
• the amount paid for studies.

The total amount of expenses deducted from the resident’s income specified in Article 21(1) of the LPIT may not exceed 25% of the taxable income for the tax period to which the 15%, 20%, and 32% income tax rates apply, and the total life insurance premiums, contributions to pension funds, occupational pension fund associations and/or similar entities operating in a European Economic Area country, and additional contributions paid in accordance with the provisions of Article 8(4) of the Law on the Accumulation of Pensions (exceeding 3 per cent of the resident’s income on which social security contributions are calculated), may not exceed EUR 1,500 per tax period (Article 21(3) of the LPIT).

Example: let’s say your salary under your employment contract is EUR 1,150.00. By deducting the allowance, i.e., EUR 692.12 in your case, you can find out what part of your salary is subject to personal income tax (in this case, EUR 457.88). This means that, in terms of tax relief, the optimal insurance premium should be EUR 114.47 per month or EUR 1,373.64 per year (a quarter of taxable income) if you do not intend to use tax relief for other types of expenses. With this in mind, you can pay enough contributions by the end of the year to take full advantage of the tax relief. Detailed information on the relief applicable to persons paying life insurance premiums can be found in the commentary on Article 21 of the LPIT, which is available on the website of the State Tax Inspectorate at www.vmi.lt.

4. Types of insurance eligible for relief

All types of life insurance, except for contingency insurance contracts.

5. Who is eligible for the tax relief?

This is relevant for those who have concluded an capital or investment-linked life insurance contract before 31/12/2024.

Permanent residents of Lithuania (premium payers) who have concluded the aforementioned contracts and/or pay insurance premiums for themselves, spouse, minor children (adopted children) or older children (adopted children) with disabilities, where the beneficiary of the insurance contract at the end of the insurance contract period is the resident himself or his spouse or minor child (adopted child), or an older child (adopted child) with a disability. If the beneficiary is not specified in the insurance contract, the insured person or, in the case of two insured persons, the insured persons in equal shares are deemed to be the beneficiary(ies) in accordance with the insurance terms and conditions. In the case of family insurance, the beneficiaries are all insured persons, and the percentage of the capital allocated to them represents their share of the payout at the end of the period.

6. Tax period

When applying the relief, only premiums actually paid during the previous tax period may be deducted from taxable income.

7. If a minor beneficiary turns 18 during the tax period, the tax relief for the premium payers (parents or adoptive parents) can only be used until the month in which the beneficiary turns 18.

8. If insurance premiums under the same insurance contract are paid in instalments by several payers, they may reduce their annual taxable income by the amount of the premiums actually paid only if they have notified the insurer in advance of their decision to change the payer of the premiums.

9. Taxation of life insurance contracts from 01/01/2019 in accordance with the current version of the Law on Personal Income Tax of the Republic of Lithuania

* “without additional conditions” means not applicable to pensioners, persons with disabilities, children under 26 years of age who are eligible for preferential conditions specified in other rows of the table.

** If you have not changed the beneficiary specified in the insurance contract in 2017 or later, except in cases where you have changed the beneficiary due to the death of the beneficiary or termination or commencement of marriage, or if you changed the beneficiary – your child (adopted child, foster child) – to another child (adopted child, foster child).

A person with a disability is a person who has been assessed as having a capacity level of 0–25 percent or 30–40 percent, or a child with a disability who has been assessed as needing compensation for the costs of individual assistance at level one or two.

All essential information about the taxation procedure can be found in the documents below:

• When the policyholder and beneficiary are companies (contingency life insurance) (PDF)
• When the policyholder and beneficiary at the end of the term are a company (PDF)
• When the policyholder is a company or an employee, and the employee is designated as the beneficiary (contingency life insurance) (PDF)
• When the policyholder is a company or an employee, and the employee is designated as the beneficiary at the end of the term (PDF)
• Insurance contracts concluded on or after 01/01/2003 (PDF)
• Insurance contracts concluded before 01/01/2003

and on the website of the State Tax Inspectorate at www.vmi.lt, where you will also find the publication prepared and regularly updated by the STI, “Taxation of life insurance payments with personal income tax”.

You can terminate the insurance contract:

• on the insurance self-service portal (we recommend logging in to the self-service portal via Artea Bankas website www.artea.lt. Login → Private or Corporate → Insurance self-service). IMPORTANT. Customers who have an investment-linked life insurance contract can submit a request to terminate the insurance contract via the insurance self-service portal. If you are unable to log in to the insurance self-service portal or encounter any problems, please contact us by phone at +370 610 44447;
• by contacting customer service managers on the toll-free number +370 610 44447 and registering for a consultation;
• by registering for a consultation with a customer service unit.

Artea Life Insurance branches:

• Konstitucijos pr. 14A, 09308 Vilnius
• Karaliaus Mindaugo pr. 35, 44307 Kaunas
• Taikos pr. 66, 93226 Klaipėda

Please note that an individual may terminate an insurance contract on preferential terms within 30 days of the date on which the policyholder was notified of the conclusion of the insurance contract.

Upon termination of the insurance contract on preferential terms, the insurer shall refund the entire insurance premium paid by the policyholder, except in cases where a life insurance contract linked to investment funds is terminated. In such a case, the insurer shall refund to the policyholder the amount of insurance premiums paid by the policyholder during the term of the insurance contract, recalculated based on the investment result.

The policyholder has the right to terminate the insurance contract at any time. The terms and procedure for termination of the insurance contract, including the termination fee, are specified in the insurance terms and conditions and/or the price list. It is important to note that upon termination of an investment-linked and/or capital life insurance contract, the amount paid out is subject to taxation in accordance with the procedure established by law. For more detailed information, please refer to the Life Insurance FAQ section “How are life insurance contracts taxed?”

Log in to Artea Bankas online banking portal. You can find your received e-invoices by clicking “Payments” -> “E-invoices”:

1. Click on “Received e-invoices” to see the sender of the e-invoice, the payment date, amount, status, and actions. Click on the sender of the invoice.

2. The pay button is for one-time payments only.

3. When you click “Create automatic payment”, information about the contract will open.

When concluding an automatic payment agreement, we recommend:

• When setting the Payment Date, select the option “Two days after the e-invoice is received by the bank.” In this case, the e-invoice will be automatically paid two days after it is submitted in the Internet Bank.
• Do not set a limit, or set a sufficiently high one – keep in mind that future payments may increase or outstanding balances may occur.

4. After reviewing the terms and conditions of the e-invoice payment service (by checking the box), you can confirm the automatic payment agreement using the identification method used by your bank.

IMPORTANT. If the e-invoice payment limits are exceeded or your e-invoice payment service expires, your e-invoices will not be paid. Artea Life Insurance does not receive this information and therefore cannot ensure the smooth transfer of funds under the insurance contract.

Log in to SEB Internet Bank at least 4 business days before the insurance premium is debited, but no later than 1 business day before the date specified in your insurance contract.

You can find the received e-invoice in the menu by selecting “Payments” -> “E-invoices”:

1. Open the e-invoice you want to pay automatically.

2. Click the “Automatic payment” button.

3. Select that you want to pay e-invoices automatically, choose the account from which payments will be made, and set payment limits.

4. Please indicate that you agree to the rules for the provision and payment of electronic invoices.

5. Review and confirm the agreement for automatic payment of e-invoices.

Log in to Swedbank online banking portal. You will be notified of any new e-invoices in the notification section at the top of the page when you log in.

First, you will need to make the first payment:

1. Click on the notification about e-invoice.

2. Click “Pay”.

After successfully completing your first payment, sign an automatic e-invoice payment agreement:

3. Click on the “Sign the agreement” button.

4. Specify the account from which you would like to make payments. Be sure to select the desired e-invoice payment date, as this is the only way we can ensure that the payment will be debited on the payment date specified in your insurance contract.

5. Click the “Continue” button. In the next step, review the agreement information, confirm that you have read all the information provided, and confirm the automatic payment agreement.

Log in to Luminor online banking portal.

You will be notified about a newly received e-invoice when you log in, on the home screen, or you can go to “E-invoices” -> “My e-invoices”:

1. Click on the “Create automatic payment” button next to the received e-invoice.

2. Select the account from which the payments will be made and the payment execution date.

3. Sign the automatic e-invoice payment.