F.A.Q. about Artea lizingas
- If the agreement is signed on a business day before 13:30, the funds will be available the same business day.
- If the agreement is signed on a business day after 13:30, the funds will be credited either on the same day or by 15:00 the next business day.
- If the agreement is signed on a weekend or public holiday: on the next day by 15:00.
Please note that due to regulatory requirements and enhanced monitoring procedures, some transfers may take up to 2–5 business days, and in rare cases, even longer. These delays are beyond our control.
You can easily track your payment history in your self-service account.
You can check your remaining instalments by calling our customer service line at +370 610 44447, or you can view all relevant details directly in your self-service account.
Payments are typically processed on the same day they are made. However, we usually receive confirmation of payments within one business day.
Yes, repaying your loan early can be advantageous. If your agreement includes fees such as interest or administration charges, these will be recalculated in your favour – meaning they will only apply up to the date of repayment.
It is simple. Find out the exact amount still owed. You can check your remaining loan balance by calling +370 610 44447 or obtain all information in your self-service account.
Existing customers who have a Smart-ID app account with a qualified electronic signature can use it to log in to the Artea Lizingas self-service portal:
1. In the login window, select Smart-ID as your login method;
2. Enter your personal identification code and click 'Log in';
3. After receiving the control code on your smartphone, enter your Smart-ID PIN1.
Don’t have a Smart-ID account ye? How to create a Smart-ID account can be read here.
Both existing and new customers can only use a Smart-ID app account with a qualified electronic signature to log in to the Artea lizingas self-service. Check whether the Smart-ID account you are using is valid in the Smart-ID app:
- Opening the Smart-ID app and tapping the menu icon at the top;
- Selecting the menu item 'User information';
- Checking your account level.
If your account is not 'Smart-ID qualified electronic signature' (in the app this is indicated as 'Smart-ID basic'), you can use biometric identification to upgrade your account level from 'Smart-ID basic' to 'Smart-ID qualified electronic signature'. For more information, please click here.
You can also log in to the Artea Lizingas self-service portal using a mobile signature (Mobile-ID). For more details on this option, please click here.
If you are currently using a Smart-ID Basic account, you will not be able to access the Artea Lizingas self-service portal. In that case, you may use an alternative login method – such as the mobile signature (Mobile-ID).
Alternatively, you can upgrade your existing Smart-ID Basic account to a full-featured account with a qualified electronic signature. Once you complete the biometric identification process, your account will be upgraded to a full-access account, allowing you to log in to the Artea Lizingas self-service portal.
Learn more about upgrading via biometric identification here.
Customer inquiries and complaints are handled in accordance with the official procedure outlined in the following document: Procedure for handling customer requests and complaints and providing responses.
Klientų prašymai ir pretenzijos priimami:
- by mail: Karaliaus Mindaugo pr. 35, LT-44307 Kaunas;
- by e-mail: [email protected]
- in person at Artea lizingas
If you are not satisfied with our response, you have the right to escalate the matter to the Bank of Lithuania within one year of contacting us. You may contact the Bank of Lithuania at the following addresses: Totorių g. 4, LT-01121 or Žalgirio g. 90, LT-09303 Vilnius, by email: [email protected], [email protected], regarding an out-of-court settlement procedure under the procedure established by the legislation of the Bank of Lithuania. More information: Settle a dispute with financial services provider | Bank of Lithuania.
An electronic invoice (e-invoice) is an electronic document sent to the service recipient (payer), replacing the traditional paper VAT invoice.
Since 1 January 2016, when Lithuania joined the Single Euro Payments Area (SEPA), direct debit payments were discontinued. If you previously were making payments by direct debit, your payment method was automatically changed to e-invoice.
You can request an e-invoice through your online banking platform, or by visiting any bank branch.
Yes, you will receive a separate e-invoice for each consumer credit agreement or purchase instalment plan you hold.
Funds may not be debited from your account based on a received e-invoice for one of the following reasons: you have not set up an automatic payment agreement; your account balance is insufficient to cover the payment.
We update changes to your loan data in the PRDB, UAB Creditinfo Lietuva and the credit bureau administered by Scorify within 1–5 business days of the change being recorded in our internal system.
A credit limit may not be available to you if your financial situation does not meet our standard criteria. This may include: insufficient income; short employment history – less than 4 months at your current job; outstanding debts to other institutions; a poor personal credit history; significant existing financial obligations, etc.
Once the agreement is signed, the card will be produced within 5 business days. The credit limit will be activated within 3 hours after you collect the card.
You can conveniently track your payments:
- In the Artea lizingas self-service account;
- By logging in to the Artea bankas’s internet banking system Artea Line.
You can check the available credit, used portion of the limit, and related fees by calling Artea Lizingas during business hours on business days at +370 610 44447, or by logging into your self-service account.
You can also check balances:
- by logging into Artea bankas Internet Banking or using the mobile banking app – available anytime, anywhere with internet access
- Checking at ATMs in the Medus and Bankomatas.lt networks
- contacting Artea bankas during business hours on +370 610 44447
- signing a mobile banking agreement at any Artea bankas branch
If you deposit cash via ATMs that accept cash from the shared network, the funds will be credited immediately
If you make a payment at Perlas terminals, the amount will also be credited immediately
If you transfer the funds via bank transfer, we typically receive the information within 1 business day
Yes, interest is calculated only on the amount you have used. Once you repay the borrowed amount, no further interest charges will apply.
If your payment card is lost or misplaced, you can block it immediately by calling our 24/7 customer service line (8 5) 215 1177. A request to block a lost payment card must be submitted to any Artea bankas branch within 7 business days of the loss. The card blocking service is completely free of charge.
Call us at +370 610 44447 (Monday to Thursday 8:00–17:00, Friday 8:00–16:00) or write to [email protected].
Log in to the Artea Lizingas self-service portal, click on 'Pay' to complete your payment.
Benefits of paying via self-service:
- No payment administration fee: unlike some other platforms or physical payment collection points, no additional fees are charged when you pay through our self-service system.
- available anytime: the self-service portal is accessible 24/7, every day of the week, giving you full flexibility over when you manage your payments.
- Easy access to loan information: you can view your current debt balance, payment history, and other important details directly in your account.
If you use any Lithuanian electronic banking platform, you can make a loan repayment online.
To pay your instalment, simply enter the required payment details (provided below) into your bank’s online payment form.
When submitting the payment order, ensure that you select the correct bank account based on your financial institution.
Always include your contract number!
Recipient:
UAB Artea lizingas
Recipient’s account:
LT64 7180 0000 2046 7006 (AB Artea bankas)
LT78 7300 0100 3974 9931 (AB Swedbank)
LT78 7044 0600 0510 1767 (AB SEB bankas)
LT92 4010 0425 0002 2600 (AS Luminor Bank)
Payment purpose
Contract number, first name, last name.
Important!
If you submit a payment order at a bank branch, we typically receive confirmation of the payment within 1 business day.
Automatic e-invoice payments – never miss an instalment again!
You can activate the electronic invoice (e-invoice) service at any bank branch or through your online banking platform. When ordering the e-invoice service, we highly recommend setting up an automatic payment agreement.
With automatic payment, your instalment will be paid automatically when the e-invoice arrives — you’ll never miss a payment!
Important!
If you only activate the e-invoice service but not the automatic payment, it will be your responsibility to ensure that the invoice is paid on time.
The bank will process the payment based on the received e-invoice only if sufficient funds are available in your account to cover the full amount.
When requesting an e-invoice, always provide your consumer credit agreement number to ensure accurate processing.
Artea lizingas accounts:
LT64 7180 0000 2046 7006 (AB Artea bankas)
LT78 7300 0100 3974 9931 (AB Swedbank)
LT78 7044 0600 0510 1767 (AB SEB bankas)
LT92 4010 0425 0002 2600 (AS Luminor Bank)
You can make a cash payment at any of the following convenient locations:
- At any bank branch in Lithuania
- At Lithuanian Post offices
- At Maxima cash desks
- At Perlas terminals
How to make a cash payment?
To complete a payment, present your credit agreement with a barcode and clearly state the payment amount. You can also generate and print a payment receipt using the self-service.
Artea lizingas accounts:
LT64 7180 0000 2046 7006 (AB Artea bankas)
LT78 7300 0100 3974 9931 (AB Swedbank)
LT78 7044 0600 0510 1767 (AB SEB bankas)
LT92 4010 0425 0002 2600 (AS Luminor Bank)